Digital Communicatons In Business Submitted by Louis Sokol & Michael Mosier, Select Phone Solutions (Tech Services Group) 713-777-2400 / lsokol@tservgroup.com / mmosier@tservgroup.com / www.tServGroup.com While computers and such have become very important to running a business, the phone system is the critical human part. We all use it not only to give and get information, we interpret the other person’s voice and inflections as emotional indicators. We may not be able to see them but we can picture their responses in our minds and we change our own messages and actions accordingly. The world is now not only going to digital telephony, it’s going to converged communications, a combination of synergistic technologies. VOIP phone systems are the backbone of that convergence. There is a need for IT companies that understand the technology fundamentals to get the best out of those systems, and more experts in designing VOIP phone systems for SMBs, small and medium sized businesses. Some new phone companies without IT experience can’t help a business coordinate their data networks with their phone system. A hardware salesperson can install a cookie cutter VOIP by reading manuals but they don’t know the underlying concepts of how to merge the capabilities of all the technologies an office needs and uses to provide a customized solution. They also don’t provide extensive technical support after the sale, except to refer you to an 800 number in Bangalore. A good phone systems provider will inspect your: • cabling and can design and/or modify your infrastructure the right way the first time. Out with the CAT3 and in with CAT5e or CAT6 which are the current standards. • network capability to ensure that the VOIP phone system will work efficiently and effectively for crystal clear two-way conversations. • broadband service to see if you have sufficient bandwidth for your needs, if you should change to a T-1 line or add more of them. • office workflow to understand how your phone system should be setup to increase office productivity. We talk with the staff to learn what they do and how they do it. • service needs and fully customizes your VOIP phone system to fit your business, not the one down the street. After installation, train the staff with a learning session. • technical support needs and arranges the level of service after the sale that fits your budget, your office time and your business. Ask for your free phone system audit from Select Phone Solutions by calling 713-777-2400. About Our Show Advisors: Select Phone Solutions is a specialist in VOIP and especially for small businesses. We have 16 years experience in IT and because of that we know computers, networks and the infrastructure that makes the system work. Many phone system vendors today only know what the manufacturers tell them on sales sheets. They have to defer to tech support lines when anything goes wrong with your phone system. Can you wait for them to learn how to fix your phones? Because of the nuts and bolts experience of Select Phone Solutions technicians, they can both design the system that you need and also provide firsthand tech support for you without the need to first learn the system. Whether your system is 2 phones or 50 phones, you can have 24x7 monitoring of your system and an SLA to let you sleep at night. “Productivity Through Technology”