Managed Services – Proactive Business Solutions Submitted by Louis Lopez, MILE Technologies 713-783-6453, LLopez@MILEtechnologies.com, www.MILEtechnologies.com What is managed services? • Proactively cleans up the computer of temporary files • Optimizes the servers and workstations to stay at peak performance • Recognizes problems before the become disruptive • Can plan ahead by monitoring resources that may show trends of depletion Why use managed services? • Your full time IT person likely does not manage and maintain your network properly • Your company computer system is not monitored 24x7, managed services does • Availability of your IT person when they are on vacation, out of town, or out sick in a crisis • It costs less than a full time IT manager • It does not require training your IT person regularly • Reduces hourly costs of IT services beyond managed services Advantages of managed services? • Fixed costs your company can count on • Defined procedures on what to do in case of problems • Trained professionals • High availability of services • Greater percentage of uptime • No cost of purchasing the monitoring software • No cost of implementation of the system associated with training or learning the install • Contact hierarchy of who to contact during what hours and automatic actions to take in the event no one could be contacted • Single point of contact to access multiple vendors • Managed services personnel can remote control a computer quicker than the drive to the client • Outer cities can have professional support that do not have quick access to local IT support Here are some scenarios of managed services (MS) vs. non-managed services (NMS): Thanksgiving or Christmas time NMS: Your IT guy is out of town and you have no one else to call until he/she gets back MS: Call into the help desk and have your problem solved Server down at 1:00am NMS: You are down until someone comes in the next morning and reports it to the computer person MS: The MS provider calls the on call contact or automatically takes action to correct the situation Summary Managed services can reduce your costs and place a fixed cost associated with on site computer services by taking a proactive approach to fixing problems before they happen or having a plan on what to do in the event something does happen with your computer subsystem About Our Show Advisors: MILE Technologies is leading the way in service offerings for your technology needs. Their technicians help your organization maximize efficiency and maintain maximum uptime. Their core values are the principles of integrity, truth, and fairness. Their success is measured on your success. Your up-time and secure systems are a priority. Contact MILE Technologies today at 713-783-6453 or visit www.MILEtechnologies.com.