Not All Computer Companies Are Alike; How To Pick A Great Service Company
Submitted by Louis Lopez, MILE Technologies
713-783-6453, LLopez@MILEtechnologies.com, www.MILEtechnologies.com
Have you ever been a victim of computer service rip offs?
• Is your company overcharged for time?
• Is your company overcharged for the dollar promised?
• Have you ever been sent the wrong person for the job?
• Do they have the skill sets to solve the problem?
• What are their credentials?
• Are they insured with liability insurance?
Ask up front what they charge per hour:
• Ask how much they charge per hour and if they have a minimum time charge.
• Find out if there are higher rates for evenings, weekends, and holidays, these costs can sneak up on you if you don’t plan for them and they can eat up your IT budget.
Do they charge a flat rate?
• Some really small companies, usually individuals charge a flat rate.
• These options can sometime consume your time depending on the technician.
Do they charge a trip time?
• Some companies started charging for when the price of gas went up. What they are not doing is reducing the price once the price of gas came down.
• Other computer companies charge for their time when they leave their office. In other words, if your office is downtown and the computer repair’s office is in Baytown, your company is charged for the time to drive to downtown from Baytown at an hourly rate.
What are billing increments and rates?
• Do they charge by the hour?
• Do they have a minimum charge?
Do they offer remote control assistance?
• This can be important because if you are far away, the problem can be solved faster and less expensive if remote control assistance is offered.
Get a detailed billing statement:
• Some companies will send you a bill that only has “LABOR” with a total amount charged. It won’t have any information about what work was performed or anything. This is confusing and takes up too much of your valuable time.
About Our Show Advisors: MILE Technologies is leading the way in service offerings for your technology needs. Their technicians help your organization maximize efficiency and maintain maximum uptime. Their core values are the principles of integrity, truth, and fairness. Their success is measured on your success. Your up-time and secure systems are a priority. Contact MILE Technologies today at 713-783-6453 or visit www.MILEtechnologies.com.
Mile Technologies has been in business since 2003. They have over 130 certifications in the computer industry. They can help you evaluate the needs of your company and help your company grow. Use Mile Technologies as a resource for your advanced needs or complement your IT administrator by having the expertise to guide them on making technological decisions for your company’s future.
